Grievance Redressal Process

We believe that Investor service is a vital element for sustained business growth and we want to ensure that our Investors receive exemplary service across different products. Prompt, timely, and efficient service is essential for retaining as well as growing the existing relationships and therefore Investor satisfaction becomes critical to us. Investor queries and complaints constitute an important voice of the Investor, and this policy details grievance handling through a structured grievance redressal framework. Grievance redressal is supported by a review mechanism, to minimize the recurrence of similar issues in the future.

The Grievance Redressal policy follows the following principles:

1. Investors will be treated fairly at all times
2. Complaints raised by Investors will be dealt with courtesy and in a timely manner
3. Queries and Complaints will be treated efficiently and fairly.

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The Investment advisor and employees work in good faith and without prejudice, towards the interests of the Investors. The Investment Advisor is responsible for timely and prompt communication with clients.

Grievance Redressal Mechanism

Client queries/complaints may arise due to a lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include a lack of explanation, clarifications, and understanding which escalates into shortfalls in the expected delivery standards.

1. Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to the Client Servicing Desk.

2. A letter may also be written with their query/complaint and posted at the address:
Turiya Advisory Services LLP.
Plot No. A-69 & A-70, 408 - 4th floor
Oriana Business Park,
Wagle Estate, Thane West – 400604   

3. Clients can write to the Investment Manager at bijoy@turiyaadvisory.com if the Investor does not receive a response within 10 business days of writing to the Client Servicing Desk. The client can expect a reply within 10 business days of approaching the Investment Advisor.

4. In case you are not satisfied with our response you can lodge your grievance with SEBI at https://scores.gov.in/scores/Welcome.html  or you may also write to any of the offices of SEBI. For any queries, feedback, or assistance, please contact the SEBI office on toll-free Helpline at
1800 22 7575 / 1800 266 7575.

Turiya Advisory Services LLP
SEBI Registered Investment Advisers Registration No. INA000018540

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Make a complaint here.